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How We Keep Your Account Secure

When you open an account with us and deposit through DANA, OVO, GoPay or QRIS, your personal information stays encrypted and isolated from public access.

Encrypted account accessPayment data securityYour data, your control
Explore the Lobby Read FAQ
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REACH US ANYTIME

Privacy Questions – Get Answers Fast

If you want to know what data we hold about you, request a copy, or ask us to delete or correct information, our support team is here to help.

Live Chat Support Chat with our team daily 08:00–23:00 Jakarta time to ask privacy questions or request your personal data.
Email Your Request Send a data access or deletion request to [email protected]. Include your account username and the details of your request.
Account Settings Panel Open your account menu, go to Privacy & Data, and submit a formal data request directly from the dashboard.
HOW WE OPERATE

Data Handling and Account Security Practices

Your account security is our priority. We use two-factor authentication to lock your login, encrypt all withdrawal requests, and verify your identity before any payout is sent to your DANA, OVO, GoPay…

Two-Factor Authentication

When you log in from a new device, we send a verification code to your email. This extra step keeps your account locked even if your password is compromised.

Encrypted Payment Flows

Every deposit and withdrawal request moves through SSL encryption. Your DANA, OVO, GoPay and QRIS details are never stored in plain text on our servers.

Session and Cookie Management

We use cookies to keep your session active and remember your preferences. You can manage cookie settings in your browser preferences anytime.

Data Retention and Cleanup

We keep active account data for as long as you play. After you close your account, we retain records for three years where local law requires, then delete them securely.

Third-Party Data Sharing

We share minimal data only with payment processors and fraud-detection partners. We do not share your play history, email or real name with advertisers or data brokers.

Your Data Rights

You have the right to see what we hold, request corrections, download your data, or ask us to delete it. Submit any request via live chat, email, or your account settings panel.

Privacy Policy Frequently Asked Questions

We ask for your full name, email address, phone number, date of birth and residential address. We also verify your identity through a phone verification step. This information helps us prevent fraud, process withdrawals to your DANA, OVO, GoPay or QRIS wallet correctly, and comply with local law.

Once you close your account, we retain your personal and transaction data for three years where local law permits. This allows us to resolve disputes, process any outstanding withdrawals, and meet tax or compliance requirements. After three years, we delete your data securely.

Yes. Go to your account settings, open Privacy & Data, and click Download My Data. We'll prepare a file with your profile, payment records, play history and all associated information. You'll receive it via email within 14 days.

No. We do not sell, rent or lease your personal data to advertisers, data brokers or third-party marketers. We share only minimal information with payment processors and fraud-prevention services necessary to run the platform securely.

Your payment information is encrypted immediately and stored only to process your deposit and future withdrawals. Transaction IDs are logged for your receipt and dispute records. Your payment details are never shared with game studios or shown to support staff unless required by local law.

Yes, subject to local law. Submit a deletion request through your account panel, live chat or email to [email protected]. We'll delete your data once any outstanding withdrawals are processed and three years of retention has passed where required by law.

Cookies keep you logged in securely and remember your game preferences. Essential cookies cannot be disabled, but you can turn off non-essential tracking cookies in your browser settings. Disabling them may slow your lobby experience and prevent some features from working properly.

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